Spa Novus Policies
We are an appointment only establishment. In order to ensure you obtain your desired appointment, it is recommended to schedule as far advice as possible to ensure availability.
Please arrive 5-10 minutes before your appointment time so we can start on time or early. A late arrival may result in a reduced appointment time or rescheduling.
~LATE ARRIVAL TIME POLICY
If you are more than 15 minutes late to your appointment you may be asked to reschedule for a different date and time as to not affect the appointment time of the next client.
Your Spa Novus treatment fees DO NOT include gratuities. Tips are never expected but always appreciated.
~MEDICAL CONDITIONS OR PREGNANCY
Please let your Esthetician know of any changes to your medical history or if you are pregnant/breastfeeding. Not all treatments are advisable to you.