Spa Novus Policies

~RESERVATIONS

We are an appointment only establishment. In order to ensure you obtain your desired appointment, it is recommended to schedule as far advice as possible to ensure availability. 

~ARRIVAL TIME

Please arrive 5-10 minutes before your appointment time so we can start on time or early. A late arrival may result in a reduced appointment time or rescheduling.  

~LATE ARRIVAL TIME POLICY

If you are more than 15 minutes late to your appointment you may be asked to reschedule for a different date and time as to not affect the appointment time of the next client.  

~GRATUITIES 

Your Spa Novus treatment fees DO NOT include gratuities. Tips are never expected but always appreciated. 

~MEDICAL CONDITIONS OR PREGNANCY

Please let your Esthetician know of any changes to your medical history or if you are pregnant/breastfeeding. Not all treatments are advisable to you.